Refund Policy

The goal at Ryan Turner Images is your complete satisfaction; I always go above and beyond to make sure to capture great images of the player. But in the case that the games I happen to photograph are "off games" for the player I am photographing, if my schedule allows for it, I will do my best to come back and shoot more to ensure the player gets great images. However, if I am booked that may not be possible. In that case no refund will be issued.

Refund/Exchange Policy for Tournaments

Payment for Tournaments is due in full at time of registration. We offer refunds with no questions asked until 21 days before the tournament start date. If you cancel for any reason with at least 21 days notice, you will receive a 100% refund minus a $20 processing fees.

If you cancel with 20 days or fewer until the start date of the tournament,  there are no full refunds. However, if i am able to fill your slot in the tournament with an equal or greater package level, you can apply the full value towards a mutually agreed upon future tournament or receive 75% refund minus a $20 processing fee. If I can’t fill your spot with equal or greater package level then you will be entitled to 25% refund,  or you may apply a 50% credit towards a mutually agreed upon future tournament 

In case of serious DOCUMENTED injury that prevents the player from playing, you will be allowed to apply a 75% credit towards a mutually agreed upon future tournament. 

If you fail to provide prior notice of a cancellation, no refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed, when the booking was made.

In the case of camera failure, inclement weather, or any other unforeseen incident that prevents Ryan Turner Images from shooting on a scheduled date the client will be eligible for a full refund, or the client can apply the cost to a mutually agreed upon future tournament date. 

For any questions regarding this Policy please email info@ryanturnerimages.com

 

Refund/Exchange Policy for Image and Product Delivery

Ryan Turner Images has a strict NO REFUNDS POLICY for delivered products. Once a transaction has been completed (i.e., the buyer selected and paid for the photo and then Ryan Turner Images sent the buyer the correct photograph) it is considered non-refundable. If a buyer has selected and purchased an incorrect photo, he/she must notify Ryan Turner Images, before receiving the “incorrect” photograph. 

Refunds will NOT be given due to “not liking a photo,” selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice, Ryan Turner Images will send the correct photo to the buyer free of charge.

Due to the custom pre-designed nature of these services, there are no refunds on any custom design order. Photo Books, Collage Prints or Wall Collages are considered a custom product and therefore there are no refunds on any custom orders. 

Tournament Photo Books are made to order and cannot be returned or exchanged unless:
A manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received.
An item is damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received.)

Or in the event that the order was erroneously processed such as an error was made on the size of the book or color/style, compared to the original recorded order.

Sales Tax

All services, prints and products are subject to state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. Ryan Turner Images does, of course guarantee that the images you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed. 

Shipping Information

Rush shipment is available on some items for an additional charge.
All rates are subject to change at any time.
All rates are non-negotiable unless booked through a special promotion.

Processing Timeline

Images will be processed and ready to view 4-6 weeks after end of tournament, possibly sooner. Once you have completed the image selection process the items that come with your package level will be ready 2-4 weeks after that.